Dedicated to Helping You Reach Your Organization’s Goals
All KnowBe4 customers receive a special commitment from us: We want to make both your initial onboarding and your ongoing customer experience incredibly easy and wildly successful.
Your dedicated Customer Success Manager (CSM) will work with you to tailor your program requirements based on your organizational goals, objectives and desired outcomes. The KnowBe4 Customer Success team is one of the secrets to our joint success, and our customers have honored us with an average customer satisfaction score of over 98%. Read our customer success datasheet to learn more.
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Our Commitment to You
Your CSM takes on the biggest tasks of onboarding for you at no additional cost, significantly reducing the time and effort required of your team and accelerating your time-to-value.
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Your CSM is a subject matter expert in all KnowBe4 products and will ensure you always have access to best practices, maximizing your success.
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Your CSM will have regular check-ins and help you proactively monitor key metrics to ensure you get maximum value out of your KnowBe4 platform.
Customer Support Around the Globe
Included as part of your product subscription, KnowBe4's Customer Success Team spans the globe, ensuring timely support no matter where you're located. As soon as your purchase process is complete, your dedicated CSM will reach out to you within 24 business hours.
