Dedicated to Helping You Reach Your Organization’s Goals
All KnowBe4 customers receive a special commitment from us: We want to make both your initial onboarding and your ongoing customer experience incredibly easy and wildly successful.
KnowBe4 Customer Success Managers (CSM) are trusted advisers who work with you to tailor your program requirements based on your organizational goals, objectives and desired outcomes. The KnowBe4 Customer Success team is one of the secrets to our joint success in human risk management, and our customers have honored us with an average customer satisfaction score (CSAT) of over 98%. Read our customer success datasheet to learn more.
Our Commitment to You
The KnowBe4 CSM team is an available resource to help ensure an easy and timely onboarding experience, at no additional cost to you, accelerating your time-to-value with the KnowBe4 platform.
-4.svg)
KnowBe4 CSM’s are subject matter experts in all KnowBe4 products and will give you access to best practices, maximizing your success.
-4.svg)
The KnowBe4 CSM team helps you proactively monitor key metrics to ensure you get the maximum value out of your KnowBe4 platform and to strengthen the security culture at your organization.
Customer Support Around the Globe
KnowBe4's Customer Success Team spans the globe, ensuring timely support no matter where you're located. As soon as your purchase process is complete, a member of the CSM team will reach out to you.
