Frequently Asked Questions
Support FAQs
The following command will limit the results to only email addresses for actual users. (excluding public folders, distribution list, etc) It doesn’t take disabled accounts into consideration, though:
dsquery * -filter “(&(objectClass=user)(mail=*))” -attr mail -limit 0 > email_addresses.txt
Microsoft also has a little note about running this in Windows Server 2008 (from: http://technet.microsoft.com/en-us/library/cc725702(WS.10).aspx ):
“To use dsquery, you must run the dsquery command from an elevated command prompt. To open an elevated command prompt, click Start, right-click Command Prompt, and then click Run as administrator.”
Product FAQs
Cybercrime is moving at light speed. A few years ago, they used to specialize in identity theft, but now they take over your organization’s network, hack into your bank accounts and steal tens or hundreds of thousands of dollars. Every small and medium organization is at risk. Are you the next cyber-heist victim?
That is almost always caused by the popup blocker in your browser. Turn off the popup blocker and relaunch the training.
Internet Explorer 11 and higher, Microsoft Edge, Chrome, Firefox and Safari for the KnowBe4 training courses and any browser that supports Adobe Flash and/or HTML5 for the Management Console.
We use Amazon’s Web Services (AWS) to host our servers and data, they are a fully compliant and ISO certified facility. There is no unauthorized external access to data, we only store just enough information to accomplish the services we are set to provide, which minimally are email addresses with recorded clicks. Email addresses are encrypted, kept private and are not shared or sold to any external organizations.
If you are an IT reseller, consultant, insurance agent or a training company, KnowBe4 is happy to partner with you. Please send an email to partners@knowbe4.com and our Channel Manager will get in touch with you, or call 1-855-KNOWBE4 (566-9234)
KnowBe4 courses are SCORM compliant, so we can deliver courseware for your in-house LMS if needed. However, KnowBe4 does have its own LMS that lives in the cloud, and we can report back to you about all enrolled employees, their status, completion and many other parameters.
KnowBe4 was built 100% in the cloud from scratch. We are essentially infinitely scalable. Our LMS and courseware live in Amazon’s Web Services cloud, and if you have a few hundred thousand employees, we literally flip a few switches and you are completely covered.
KnowBe4 uses industry best practices, and partners with top firms (including Amazon Web Services), to ensure the security of sensitive data. Credit card data is not stored on KnowBe4 servers and is only used to verify billing info. KnowBe4 has been PCI compliant from day one. Further, your company information is not shared with 3rd parties. Review our Privacy Policy for more information.
For a Free Phishing Security Test, the email addresses will remain in our database for a limited time. This is required to track unique email opens and clicks. For customers of KnowBe4, the Ongoing Phishing Security Tests will need to ‘persist’ email addresses so that we can periodically send simulated phishing attacks to the correct individuals. This will also be used so that you can track which of your users are failing the tests. The addresses will not be used for any purpose other than the security audit, nor will the addresses be given/sold to any third-parties for any purposes. You can archive any email address at any time.
KnowBe4 is charging very competitive rates. For larger organizations, there are tiered volume discounts. If you currently are using a Security Awareness Training program, you are eligible for our Competitive Upgrade Program for the first year. KnowBe4 pricing is structured to make the decision to implement our Internet Security Awareness program a complete no-brainer.
For your yearly subscription, you can get invoiced net 30, or we accept Visa, Mastercard, American Express, Discover and Paypal. We also accept payments via ACH or wire transfers. Detail provided upon request.
